Refund policy
Welcome to DeJaVu Formal Boutique. We are committed to providing high-quality products and excellent customer service. This Return & Refund Policy is designed to comply with Google Merchant Center requirements and applicable consumer protection laws.
1. Return Eligibility
We gladly accept returns for both defective and non-defective items within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging
- Include proof of purchase or order confirmation
Items that do not meet these requirements may not qualify for a refund or exchange.
2. How to Request a Return
To initiate a return, please contact our customer support team within 30 days of receiving your order.
Contact Information
DeJaVu Formal Boutique
Address: 11509 Lamey Brg Rd, D'Iberville, MS 39540, United States
Phone: +1 228-818-0026
Email: support@dejavuformalboutique.com
Once your request is approved, we will provide detailed return instructions.
3. Return Shipping Costs
Non-Defective Returns
Customers are responsible for return shipping costs when returning items that are not defective, damaged, or incorrect.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, DeJaVu Formal Boutique will cover the return shipping costs and provide appropriate assistance.
4. Refund Process
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
Approved Refunds
- Refunds will be issued to the original payment method used for purchase.
- Approved refunds are processed within 10 business days.
- Financial institutions may require additional processing time before the refund appears in your account.
If you have not received your refund after the stated period, please contact your payment provider before reaching out to us.
5. Exchanges
We accept exchanges for eligible items, including size-related exchanges.
To request an exchange:
- Contact our support team.
- Receive return authorization.
- Return the original item.
- Upon approval, receive a replacement item or place a new order.
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Depending on the situation, we may provide:
- Replacement product
- Exchange
- Full refund
No additional fees will be charged for approved claims.
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale items
- Clearance or discounted items
- Gift cards
- Customized or personalized products
- Altered formal wear
- Items showing signs of wear, washing, perfume, stains, or damage
- Products returned without original tags
- Items returned after the 30-day return period
8. Restocking Fees
We do not charge any restocking fees.
9. Return Address
DeJaVu Formal Boutique
11509 Lamey Brg Rd
D'Iberville, MS 39540
United States
10. Business Information
Store Name: DeJaVu Formal Boutique
Address: 11509 Lamey Brg Rd, D'Iberville, MS 39540, United States
Phone: +1 228-818-0026
Email: support@dejavuformalboutique.com
Business Hours
Tuesday – Friday: 11:00 AM – 5:30 PM
Saturday: 11:00 AM – 3:00 PM
Sunday – Monday: Closed
Customer Support
We respond to customer inquiries within 24 hours.
11. Policy Updates
DeJaVu Formal Boutique reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Return & Refund Summary
- Return Window: 30 Days After Delivery
- Returns Accepted: Yes
- Exchanges Available: Yes
- Restocking Fee: None
- Refund Method: Original Payment Method
- Refund Processing Time: Within 10 Business Days After Approval
- Customer Support Response Time: Within 24 Hours