Frequently Asked Questions (FAQ)

Welcome to DeJaVu Formal Boutique

Below you'll find answers to common questions regarding our dresses, shipping, payments, returns, and customer support.

If you need additional assistance, please contact our support team.

About DeJaVu Formal Boutique

What is DeJaVu Formal Boutique?

DeJaVu Formal Boutique is a women's fashion boutique based in Mississippi, United States, specializing in:

• Formal Dresses
• Evening Gowns
• Cocktail Dresses
• Casual Dresses
• Boutique Apparel
• Fashion Accessories

Our goal is to provide stylish, high-quality fashion pieces at affordable prices.

Shipping & Delivery

Where do you ship from?

We ship from our U.S.-based fulfillment facilities and deliver throughout the United States.

Do you offer free shipping?

Yes. We offer FREE Standard Shipping on all orders within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days.

How long does shipping take?

After processing, delivery generally takes 3–5 business days within the United States.

Delivery times may vary during holidays, severe weather, or carrier delays.

What is your order cutoff time?

Orders placed before 3:00 PM (CST) are usually processed on the same business day.

Orders placed after the cutoff time begin processing on the next business day.

Which shipping carriers do you use?

We ship using trusted carriers including:

• USPS
• UPS
• FedEx

Carrier selection depends on package size and destination.

Order Tracking & Changes

How can I track my order?

Once your order ships, you will receive a tracking number by email.

Tracking updates may take up to 24 hours to appear.

Can I change my shipping address?

If your order has not yet entered processing, we may be able to update your shipping address.

Please contact us immediately at:

support@dejavuformalboutique.com

Can I cancel my order?

Orders may be canceled only before processing begins.

Please contact us as soon as possible if you need to request a cancellation.

Payments & Checkout

What payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Additional payment options may appear during checkout.

Is my payment information secure?

Yes.

All transactions are processed through secure encrypted payment gateways.

We do not store full payment card details on our servers.

Products & Sizing

How do I choose the correct size?

We recommend reviewing the size chart available on each product page before placing an order.

If you need assistance selecting a size, please contact our support team.

Will the dress color look exactly like the photos?

We make every effort to display accurate colors and product details.

However, slight variations may occur depending on your screen settings and device display.

Are your dresses true to size?

Most items follow standard U.S. sizing guidelines. Please review the size chart for each product for the most accurate fit.

Delivery Issues

What should I do if my order is delayed?

Occasionally delays may occur because of:

• Weather conditions
• Carrier delays
• High shipping volume
• Incorrect shipping information

If your order exceeds the estimated delivery timeframe, please contact us.

What if my package shows delivered but I did not receive it?

Please:

• Check around your property
• Ask neighbors or household members
• Contact the shipping carrier

If you still cannot locate the package, contact our support team for assistance.

What happens if a package is returned to sender?

Packages returned because of incorrect addresses, failed delivery attempts, or refused delivery may require additional reshipping fees.

Please ensure your shipping information is accurate before checkout.

Returns & Refunds

Do you accept returns?

Yes.

We accept eligible returns within 30 days of delivery.

Returned items must:

• Be unused
• Be unworn
• Have original tags attached
• Be returned in original packaging

How long does it take to receive a refund?

Approved refunds are typically processed within 10 business days after the returned item has been received and inspected.

Do you accept exchanges?

Yes.

Customers may request an exchange by returning the original item and placing a new order after return approval.

Who pays return shipping costs?

For non-defective items, customers are responsible for return shipping costs.

For defective, damaged, or incorrect items, we cover return shipping costs.

Account & Privacy

Do I need an account to place an order?

No.

Customers may place orders as guests without creating an account.

How is my personal information protected?

We take customer privacy seriously.

Your information is securely processed according to our Privacy Policy and is never sold to third parties.

Customer Support

How can I contact DeJaVu Formal Boutique?

Email:
support@dejavuformalboutique.com

Phone:
+1 228-818-0026

How quickly do you respond?

We typically respond within 24 hours during business days.

Additional Information

For complete information, please review:

• Shipping Policy
• Refund Policy
• Privacy Policy
• Payment Policy
• Terms of Service

Contact Information

DeJaVu Formal Boutique

Address:
11509 Lamey Brg Rd,
D'Iberville, MS 39540,
United States

Phone:
+1 228-818-0026

Email:
support@dejavuformalboutique.com

Business Hours

Wednesday – Friday: 11:00 AM – 5:30 PM

Saturday: 10:00 AM – 3:00 PM

Sunday – Tuesday: Closed

Customer Support Response Time

We respond within 24 hours.